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Refund Policy

Return Policies

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If there is an issue with your order please contact us straightaway, we're happy to assist with anything when possible, as we hope you'll be happy with your purchase. However, if ultimately you should decide that a return and/or refund is necessary, please review our following policy.

If you have any further questions, please reach out to us at: 'sales@su-rebuilders.com'.

Returns

Our policy lasts 30 days from the date of purchase.

To be eligible for a return, your item must be unused and in the same condition it was received, and it must also be in the original packaging.

In order to complete your return, we will require your receipt, proof of purchase or Order Number.
Please do not send your purchase back to the manufacturer.

  • Solid State Electronics - These will be inspected prior to a refund or exchange.
Non-Returnable:
  • Gift cards
  • Custom work, such as custom Carburetters, custom Fuel Pumps, etc.

There are certain situations where only partial refunds are granted (if applicable), and these are as follows:

  • Pumps with obvious signs of use
  • Any item not in its original condition, damaged, or missing parts for reasons not due to error on our part.
  • Damage incurred by the shipping carrier; please see our Shipping policy for details, and file a claim with the carrier as soon as possible.
  • Custom built carburetters, custom built pumps, and custom made parts.
  • Anything returned after the 30 day window, unless a prearrangement was made.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received the returned item, and we will also notify you of the approval or rejection of the refund.
Following an approval of a refund, the refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
The length of time a refund will appear in your account depends on the policies of your bank, or credit card issuer.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, be sure to review your recent bank statments to confirm. Note that a refund can typically take up to 5 days, and may be delayed by bank holidays, or if it was processed on a non-business day.
Credit Card issuers typically have a policy on returns, and this may vary differently between companies.

If the refund still has not appeared within the policy timeframe of your bank or credit card, the following is recommended:

  • Contact your credit card company to confirm it has been processed, as it may take some time before your refund is officially posted.
  • Contact your bank, to confirm if this has been processed.

If it cannot be resolved via contacting your bank or credit card, etc., please do not hesitate to contact us at: 'sales@su-rebuilders.com', and we will be happy to assist, and we will process the refund via check if need be.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded at this time. If there is any issue with your purchase, please do contact us.

Exchanges (if applicable)
We only replace items if they are defective or damaged (outside of carrier damage), If you need to exchange it for the same item, or if you had ordered the wrong item, please contact us at: 'sales@su-rebuilders.com', and send your item to the following address:

Attn: SU Rebuilders Inc
325 West Washington Street, Ste. #2175
San Diego, CA 92103
United States

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver; please note that this will make them aware of your return.

Return Address:
All product returns should be sent to the following address:

Attn: SU Rebuilders Inc
325 West Washington Street, Ste. #2175
San Diego, CA 92103
United States

Please note that you will be responsible for paying for the return shipping costs for the item return. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please note that International refunds will take the approximate time it takes for the chosen carrier to deliver your returned item to us.

If you are shipping an item over $75, we'd recommend using a trackable shipping service or purchasing shipping insurance, we are not liable for the carrier losing the shipment.

 

Last reviewed as of May 13th, 2020.